We are looking for our client in New Zealand 🇳🇿 IT technician hardware to work in field for customer service with minimum 3 years experience and degree/Diploma qualifications is same field
We are a New Zealand based company and are the exclusive New Zealand distributors of Premium delivery Robots designed by PUDU. Pudu Robotics is a worldwide leading robotics company dedicated to the design, R&D, production and sales of commercial service robots.
Shenzhen based and founded in 2016 Pudu Robotics is a world leading tech focused enterprise dedicated to the design, R&D, production and sales of commercial service robots, which aims to use robots to improve the efficiency in various industries.
Pudu products have been exported to more than 60 countries and regions, covering more than 600 cities with more than 8000 Clients around the world and are widely used in restaurants/pubs, hospitals, schools, hotels, office buildings, government halls, etc. For more information, please feel free to call or email us
We are looking for a highly capable Field Technician to work alongside our current team in servicing our customers’ onsite service and support needs.
We offer a flexible working environment for those who choose to work from home, however this role does require regular time spent in our local office and at client sites in order to complete hands-on work.
This is an exciting full-time position.
We are looking for someone who demonstrates an exceptional ability to:
- Communicate with clients via phone, service tools, and face to face to diagnose and resolve technical issues.
- Exercise good judgement in knowing when to escalate complex issues or ask for help.
- Proactively build and maintain an open relationship with clients to ensure they are well informed.
- Enthusiastically adopt and develop our procedures and policies.
- Learn and adapt, our business is growing – we really need you to as well.
Responsibilities include:
Attending client sites to troubleshoot and resolve suspected hardware related issues
- Completing machine and user setups both remotely and onsite following our customised checklist procedures
- Installing and providing Demonstration of our newest Robots at client sites, including workstation and basic networking equipment
- Providing first response onsite assistance for urgent issues, working with the team for further assistance where required
- Providing remote troubleshooting and support alongside our remote service desk team when required
Additionally, candidates for the Field Technician position will ideally have:
- A certificate, diploma or degree in IT support or other computing-related subjects such as information systems.
*- a strong interest in computers and familiarity with their technical aspects - hands-on training through an internship.*
- 1+ years’ experience in a similar customer facing technical role.
- Excellent verbal and written communication skills.
- A solid understanding of Windows technology, and IT hardware
- Enthusiastic. Willing to go beyond the call of duty when needed (whether for an outage or urgent issue).
- Familiarity with Microsoft 365
- Previous help/service desk experience would be ideal.
- A positive attitude and be a problem solver.
- Full clean driver’s license.
It’s important that any candidates are a fit with our organisation and align with our values and purpose.
You will be paid between $28 – $34 per hour plus benefits and your working hours would be 32-40 Hours per week.
In return we can offer:
- A flexible working environment for those who choose to work from home, however we do encourage regularly spending time in your local office with your peers
- A varied role in which you can develop and grow
- A supportive and innovative environment
- A fast-paced environment where your opinion matters
For More information feel free to email us hospitalityjobs30@gmail.com
What’s app Mr. Rohit 9911506855
Mrs. Komal 8285 4111 69
Mr. MD Varish 8882339468
Regards https://rohitglobalplacement.com/candidates/
Team Rohit Global Placement New Delhi www.rohitglobalplacement.com
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